Payment Policy

Aussie Shoes is a trading name of The Affinity Partnership Pty Ltd (ABN 42 078 658 778)
50 Stanley Street, Darlinghurst NSW 2010, Australia
support@aussieshoes.com — +61 2 8354 4400

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

All payments are processed securely by our payment provider using encrypted connections.

2. Currency

All orders are charged in AUD (Australian dollars).
If your card is in another currency, your bank or card issuer may apply its own exchange rate or fees.

3. When You’re Charged

  • An authorization may be placed on your card at checkout.

  • The final charge is captured only when your order is confirmed for processing.

  • If an item is cancelled before dispatch, any authorization/charge will be released or adjusted automatically.

4. Payment Security

  • We do not store full credit card numbers.

  • All payments are processed via secure, encrypted systems.

  • Your bank may require an extra verification step (e.g., 3-D Secure or OTP verification).

We monitor orders for fraud prevention and may request verification for high-value or suspicious orders.

5. Billing Details

Please ensure your billing name and address match your card details.
For security reasons, we may:

  • verify billing/shipping information, or

  • cancel and refund an order if we cannot verify it.

6. Invoices & Taxes

  • You will receive an order confirmation by email after your payment is processed.

  • Prices and applicable taxes (including GST in Australia) are displayed at checkout.

If you need a detailed invoice, contact support@aussieshoes.com.

7. Declined Payments

If your payment is declined:

  • check your card number, expiry date and CVC

  • ensure sufficient funds are available

  • enable online or international transactions

  • try another card

If issues persist, you can contact your bank or reach out to us for help.

8. Refunds

Approved refunds are issued to the original payment method.
After we process the refund:

  • banks typically take 7–10 business days to post the funds

  • timing varies depending on your bank or card issuer

9. Chargebacks & Disputes

If you notice an unexpected charge or billing issue:

👉 Please contact us first at support@aussieshoes.com
We can usually resolve issues quickly.

If a chargeback is filed through your bank, we will respond with:

  • order details

  • delivery confirmation

  • communication logs (if applicable)

10. Pricing & Checkout Errors

If a clear pricing or checkout error occurs (e.g., incorrect price display):

  • we may cancel the order before dispatch

  • you will receive a full refund

  • we will notify you promptly

11. Contact

The Affinity Partnership Pty Ltd
50 Stanley Street
Darlinghurst NSW 2010
Australia

Phone: +61 2 8354 4400
Email: support@aussieshoes.com
Hours: Mon–Fri, 9:00–17:00 AEST/AEDT